πŸ‡ΏπŸ‡¦ Proudly South African  Β·  Serving πŸ‡ΊπŸ‡Έ worldwide

Autonomous AI agents
that actually do the work.

DiT designs, builds and runs agentic AI systems for your business β€” agents that answer customers, qualify leads, process documents and automate operations 24/7. No hype. Just measurable results, priced fairly in Rand or Dollars.

24/7Agent uptime
-60%Avg. support cost
2–4 wksTime to launch
4.8β˜…Client rating

Trusted stacks & platforms

OpenAIAnthropicGoogle GeminiAzure AI WhatsApp BusinessShopifySalesforceSlack
Services

Agents built for real business outcomes

Every engagement starts with your workflow, not the technology. We ship agents that plug into the tools you already use.

πŸ’¬

Customer Support Agents

AI agents that resolve tickets, answer FAQs, process refunds and escalate only when needed β€” on WhatsApp, email, web chat or voice.

  • Omni-channel (web, WhatsApp, email)
  • Human handoff with full context
  • Trained on your knowledge base
Discuss this β†’
🎯

Sales & Lead Agents

Agents that respond to inbound leads in seconds, qualify them, book meetings in your calendar and follow up until they convert.

  • Instant lead response & nurture
  • CRM sync (HubSpot, Salesforce, Pipedrive)
  • Meeting booking + reminders
Discuss this β†’
βš™οΈ

Workflow Automation Agents

Back-office agents that read documents, extract data, reconcile invoices, draft reports and move tasks between systems β€” unattended.

  • Invoice / PO / contract processing
  • Data entry & reconciliation
  • Audit trails & approval gates
Discuss this β†’
🧠

Custom Multi-Agent Systems

Teams of specialised agents β€” researcher, analyst, writer, reviewer β€” collaborating on complex tasks with human oversight where it matters.

  • Orchestrated agent pipelines
  • RAG over your private data
  • Observability & evaluation built-in
Discuss this β†’
πŸ“ž

Voice AI Agents

Natural-sounding agents that answer calls, book appointments, take orders and route callers β€” in English, Afrikaans and isiZulu.

  • Sub-second response latency
  • Local accents & languages
  • Call summaries to your inbox
Discuss this β†’
πŸ›‘οΈ

POPIA / GDPR Compliance & Audit

Already have agents? We audit them for data leakage, hallucination risk and regulatory compliance β€” then fix what's broken.

  • POPIA & GDPR readiness review
  • Prompt-injection & security testing
  • Cost optimisation report
Discuss this β†’
Process

From idea to production in four steps

01

Discovery call

Free 45-min session. We map your workflows and identify where agents deliver the fastest ROI.

Week 0 Β· Free
02

Proof of concept

A focused 2-week pilot on one workflow with real data. You see actual results before committing.

Weeks 1–2 Β· Fixed price
03

Build & integrate

Full production build: integrations, guardrails, evaluation suite, and staff training.

Weeks 3–6 Β· Fixed price
04

Run & improve

We monitor, tune and expand. Monthly reports on cost, accuracy and hours saved.

Ongoing Β· Care plan
Pricing

Fair pricing, in your currency

Same quality as offshore agencies and US consultancies β€” at a fraction of the cost. Prices in ZAR exclude VAT; USD pricing for clients outside South Africa.

Pilot

One workflow, two weeks. Prove it works.

R39 500once-off
  • Discovery workshop
  • 1 agent, 1 workflow, live demo
  • Running on your real data
  • ROI report & go/no-go recommendation
Start with a pilot

Credited in full if you continue

Care Plan

We run, monitor and improve your agents.

R9 500/ month
  • 24/7 monitoring & uptime
  • Model updates & prompt tuning
  • 2 change requests per month
  • Monthly performance report
  • LLM usage billed at cost (no markup)
  • Cancel any time, 30-day notice
Add a care plan

Volume discounts for 3+ agents

Optional add-ons

Voice channel
Extra agent
Enterprise SSO / on-prem
Compliance audit

πŸ’‘ For context: a comparable US consultancy typically charges $15,000–$50,000+ for a production agent build, and a support agent costs roughly 1/8th of a human support salary. Our ZAR pricing is benchmarked for the South African market; USD pricing remains ~40–60% below US market rates.

Competitive pricing: SA & US market comparison

Engagement Typical SA agency / consultancy Typical US consultancy DiT
Pilot / proof of concept
Production agent build
Support agent (per month)

πŸ’‘ South African market figures reflect typical digital-agency and AI-consultancy rates in Johannesburg, Cape Town and Durban. US figures reflect prevailing consultancy benchmarks (e.g. major firms charging $200–$400/hr); rand figures for the US column are approximate conversions at ~R19/USD. DiT is ~50–75% below both markets β€” the savings come from a lean senior team, not from offloading work to juniors.

Industries

Where agents deliver fastest

🏦 Financial servicesClient onboarding, KYC document checks, policy Q&A.
πŸ›’ Retail & e-commerceOrder tracking, returns, product recommendations.
πŸ₯ Healthcare adminAppointment booking, intake forms, billing queries.
🏠 Property & real estateLead qualification, viewing scheduling, tenant queries.
βš–οΈ Legal & professionalContract review drafts, document search, intake.
🏭 Manufacturing & logisticsQuoting, supplier follow-ups, shipment updates.
FAQ

Common questions

What exactly is an "agentic AI" service?

Unlike a chatbot that only answers questions, an agent takes actions: it checks your systems, updates records, sends emails, processes documents and escalates to humans when needed β€” autonomously, under guardrails you approve.

Is my data safe? We're subject to POPIA.

Yes. We deploy in your cloud or region of choice, never train models on your data, sign POPIA/GDPR-compliant DPAs, and provide full audit trails. On-premise deployment is available for regulated industries.

What does the LLM usage cost beyond the care plan?

Usage is billed at cost with zero markup. Typical production agents cost R500–R5,000/month ($30–$180) in model fees, depending on volume. We size this in your pilot so there are no surprises.

How long until we see results?

The pilot runs in two weeks. Most production systems go live in 4–6 weeks from kickoff.

Do you replace our support team?

No β€” agents handle the repetitive 60–80% of queries and hand off complex or sensitive cases to your team with full context. Most clients redeploy staff to higher-value work rather than retrench.

Do you work with US clients given the time zone difference?

Yes β€” our teams work in flexible hours covering US business days (SAST is only 6–7 hours ahead of US Eastern). All client communication, reporting and support is done in your working hours.

Contact

Book your free discovery call

Tell us about the workflow you want to automate. We'll come back within one business day.

Or email us directly at hello@d-it.co.za · Purchases, licences & refunds: info@d-it.co.za